frequently asked questions
At evolve studio, our primary goal is the health and safety of our guests and staff. During this unprecedented time, we will be operating differently. We will be following all CDC, PA State Cosmetology and Health Department guidelines.
We ask that if you are feeling unwell, or have an elevated temperature that you are mindful of our other guests and staff and reschedule your appointment. We are also asking guests to wait in their cars prior to their appointment, and the front desk will be calling when the stylist is ready to begin the service.
During this time, we will be observing a stricter cancellation policy. Any guest that does not cancel their appointment prior to their scheduled time will be subject to a cancellation fee of 75% of the scheduled service. Also, until further notice, we will not be offering walk in appointments. Please call the front desk for any last minute appointment requests.
We are asking all guests wear masks as much as possible while in the studio.
Our staff will be disinfecting each station in between each appointment. We will also be regularly disinfecting high touch areas such as doors, bathrooms, and the reception desk. We are checking temperatures of our staff regularly and will be wearing masks during appointments for the safety of guests and other staff members. Any staff member with a temperature of 99.5 or higher will be asked not to work to protect themselves and our guests. We are adjusting stylist's schedules to adhere to physical distancing as much as we possibly can.
We realize that during this time, many guests may prefer as minimal of contact as possible, and so, until further notice, we will not be shampooing* or blow drying unless specifically requested. If you would like to be shampooed and/or blown dry, please alert the front desk during booking.
We also ask that our guests please refrain from touching any retail products. We are more than happy to assist you in purchasing any product, or answering any questions about our products.
If a guest would like to reduce contact even further, we will gladly accept payment prior to the service if and when possible.
We will not be offering any drinks or magazines until further notice.
*All color services will be shampooed and conditioned.
DO YOU TAKE WALK-INS?
We are happy to take walk-ins if we have a stylist available, however, it is recommended to make an appointment. Don't hesitate to call and ask about a same-day appointment. If we are all booked for the day, we will be happy to add your name to a cancellation list in the case an appointment time should open.
HOW DO I BOOK MY WEDDING SERVICES AT EVOLVE STUDIO?
Please book all wedding services by emailing us at firstname.lastname@example.org or calling the salon at 814.272.3047. We will be happy to assist you in coordinating all the appointments.
WHAT IF I NEED TO CANCEL MY APPOINTMENT?
We understand things come up! Please call the salon to cancel or reschedule your appointment at least twenty-four hours in advance. If you cancel your appointment with less than a twenty-four hour notice two or more times, we reserve the right to require having your credit card information on file and will be charged 50% of the service total when booking. If you do not show up for your appointment without letting us know three times, we unfortunately can no longer book your appointments in advance and you will need to call day of for any appointments. We apologize for any inconvenience, however, we must respect the time of all of our clients and our staff.
WILL YOU REMIND ME OF MY APPOINTMENT?
Yes! Our booking system automatically sends texts and emails two days before the appointment. Please make sure these match the time recorded in your calendar. Please provide a valid cell phone number and email address when booking your appointment.
CAN I BRING MY CHILD TO MY APPOINTMENT?
You may bring your child to your appointment, however we remind you there are many hot tools, liquids, chemicals, pieces of equipment, and sharp objects that may be within reach. We also do not want to compromise the relaxation of our guests so please be mindful of this when bringing your child to your appointment. Thank you so much for understanding.
WHAT IS INCLUDED IN MY HAIRCUT SERVICE?
All haircuts include a shampoo and blow-dry, as well as a complimentary bang trim or neck trim between appointments. Curling or flat-iron styling may be included at the stylist's discretion & extra charges may apply.
WHAT IF I'M LATE FOR MY APPOINTMENT?
If you're running late for your appointment, please call the salon. If you're late for your appointment, it's at the stylist's discretion how much of your service can be completed. If you arrive fifteen or more minutes late, you may be required to reschedule your appointment so the next scheduled guest is not inconvenienced.
WHERE CAN I PARK WHEN I COME TO EVOLVE STUDIO?
We have parking available behind the building of Evolve Studio. You may park in any of the spots that are marked Evolve Studio as well as street parking. Please allow extra time to find parking, especially in the evenings.
SHOULD I BRING PICTURES OF MY DESIRED HAIRSTYLE TO MY APPOINTMENTS?
Yes! It's always helpful to see pictures of your hair goals. Our stylists will discuss with you what is attainable at the current and future appointments, and how the pictured style might work with your hair type. Pictures of hairstyles you DON'T want are also helpful.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept cash, all major credit cards and checks.
SHOULD I TIP MY STYLIST?
Gratuity is appreciated, but not required. Cash tips are preferred.
WHAT IF I HAVE A SERVICE AT EVOLVE STUDIO AND I'M NOT HAPPY WITH MY HAIR?
Please call us and tell us! We are very committed to client satisfaction and we will make every effort to make you happy. Please call within ten days of your service, and we will try to get you in as soon as possible with the same stylist or another stylist at no charge to you. The exception to this is if you are undergoing a color correction or are working toward an end goal that takes more than one process, which should be explained to you by your stylist. If you have any other concerns about your experience at Evolve Studio, please call or email us and let us know. We would love the chance to make every service at Evolve Studio a comfortable, productive, and happy one.
WHAT IS YOUR RETURN POLICY?
You may return a product that you are unsatisfied with, after one to three uses of the product.
DO YOU SELL GIFT CERTIFICATES?
Yes we do! Gift certificates can be purchased in any amount, and can be used for products or services. Please let us know if we can accommodate you by sending, emailing, or reserving a gift certificate for someone special.