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Do you take walk in appointments?

We are happy to take walk-ins if we have a stylist available; however, it is recommended to make an appointment. Don't hesitate to call and ask about a same-day appointment. If we are all booked for the day, we will be happy to add your name to a cancellation list in the case an appointment time should open.

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What if I need to cancel my appointment?

We ask that you kindly provide us with 24 hours' notice for any appointment cancellations.  Appointments cancelled less than 24 hours before will result in a 50% charge of scheduled services.  No Shows will be charged 100% of scheduled services.  As a courtesy, we text, email, and if needed call to confirm your appointment 48 hours in advance.   Without enough notice, we miss the opportunity to fill that appointment time and clients on our waiting list miss out on a service.  We thank you for your understanding and for your continued support.​

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What if I am running late to my appointment?

If you are running late for your appointment, please call the salon.  If you arrive fifteen after your scheduled appointment, it's at the stylist's discretion how much of your service can be completed.  You may be required to reschedule so the next scheduled guest is not inconvenienced.

 

Where can I park when coming to Evolve Studio?

We have parking available directly behind the Palmerton. You may park in any of the spots which are labeled 'Evolve Studio.' Street parking is available as well. 

 

What forms of payment do you accept?

We accept cash, all major credit cards, checks and Apple pay.

 

Should I tip my stylist?

Gratuity is so kindly appreciated, but not required. Cash tips are preferred.

 

What if I am not happy with my service at Evolve?

Please call us and tell us! We are very committed to client satisfaction and we will make every effort to make you happy. Please call within ten days of your service, and we will try to get you in as soon as possible with the same stylist or another stylist at no charge to you. The exception to this is if you are undergoing a color correction or are working toward an end goal that takes more than one process, which should be explained to you by your stylist. If you have any other concerns about your experience at Evolve Studio, please call or email us and let us know. We would love the chance to make every service at Evolve Studio a comfortable, productive, and happy one.

 

What is your return policy?

You may return a product that you are unsatisfied with, after one to three uses of the product.

 

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